If you are experiencing difficulties with the therapy process, it may feel uncomfortable to discuss this with your therapist. However, we encourage you to raise these difficulties with your therapist during one of the regular therapy review sessions. If this is not possible we would encourage you to speak to the leads of the services.

We take clinical notes which are stored on a secure electronic system. Your information will be kept confidential to those who are involved in your care. This would only change if we are concerned about your safety or the safety of others, and this is something we would discuss with you. You can find out more by clicking here.

If you have any concerns about the storage or confidentiality of your information, or about maintaining privacy when contacting our service from your home, please talk to the service or the clinician you are seeing. 

Any feedback you can share about your experience using our service is invaluable in helping us make improvements.

If you have any feedback you would like to share please speak to your clinician who can support you.

If you have a complaint which cannot be resolved by talking with your therapist or raising it within the service, you can also email complaints@shsc.nhs.uk

You can also leave anonymous feedback via Care Opinion below. 

We understand that people from particular groups or communities may feel more comfortable receiving a service from someone from the same or different community from their own. We are committed to supporting choice as much as possible. For example, if you had a strong preference to see a therapist from the BAME or LGBTQ+ communities, or of a particular gender, please let us know, either when you opt in for your assessment or during your assessment appointment. Due to limited resources and/or the need for a particular therapeutic approach this may not always be possible, but we will do our best to meet your request.

• Information on BPD / EUPD from a service user's perspective
• Information on BPD / EUPD from MIND

If you are on our waiting list, you should have had the chance to discuss which therapy approaches might be beneficial. See below for more information on different types of therapy:

• Talking therapies (MIND)
• Cognitive Behavioural Therapy (MIND)
• Dialectical Behaviour Therapy (MIND)
• Cognitive Analytic Therapy (ACAT)
• Eye Movement Desensitisation and Reprocessing (EMDR UK)
• Psychodynamic Therapy
• Gestalt Therapy

We also offer evidence-based group interventions as well as an informal coffee and craft morning.

Self-help for various mental-health and wellbeing difficulties, including low mood, anxiety, stress, low self-esteem and sleep:

• Mental health self-help guides (IAPT)
• GetSelfHelp - an online resource for various mental health difficulties 
• Improving wellbeing (NHS)

Help and information on suicidal thoughts and feelings:

• MIND
• Rethink
• Papyrus

Help and information on self-harm:

• Help and information on self-harm (MIND)
• Help and information on self-harm (Rethink)

• Sheffield Mental Health Guide

This guide provides information on services, activities and resources across Sheffield to improve mental and physical health. There is also a range of practical support and information around welfare and housing.

We understand that engaging in therapy is challenging. Having a safe and secure foundation is essential when starting work with us. 

• Sheffield Support Hub
• Adult Autism Support Hub

Other therapeutic offers in Sheffield

Our service users will often have accessed a therapeutic intervention before being referred to us. These are some of the services in Sheffield that offer talking treatments and therapy:

• NHS Sheffield Talking Therapies
• Sheffield Primary and Community Mental Health Service
• Vida Sheffield
• Saffron - Sheffield Women's Counselling and Therapy Service
• SRASAC - Sheffield Rape and Sexual Abuse Centre

This is not a comprehensive list and may be subject to change.

Saffron/SRASAC/Vida regularly shut their lists and then reopen them for a short period of time. Their websites will often suggest that their waiting lists are closed, however it is possible to log your interest to then receive an alert with the list reopens.

If you prefer video rather than written information, MIND provides videos embedded within their articles (see the MIND links in the sections above).

MIND also have more videos on their YouTube channel.

MIND also provide information on interactive, online resources here.

Mental health audio guides can also be found via the NHS.

Information on mental health difficulties and self-help in a variety of languages can be found via:

• The Royal College of Psychiatrists
• The Transcultural Mental Health Centre

You can find out lots of information and support for carers at the Sheffield Carers Centre here.