We want anyone who uses our services to have a positive experience.
By asking for your feedback on our services, involving you in shaping services, listening to that feedback and acting on it, we can continually improve the experiences of people who use our services.
Good or bad, we want to hear about your experiences. That way we can ensure that we make improvements where needed, and where you’ve had a great experience, we can praise staff and services.
Below are just some of the ways you can share feedback and get involved in the work we do to make improvements.
Friends and Family Test
The Friends and Family Test (FFT) is an important feedback tool that helps us understand whether service users are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.
The feedback gathered by the FFT helps make improvements across the NHS, and in our Trust.
The survey can be completed online here. You can also complete paper copy provided by the service. If you cannot find a copy or need support filling out the survey, please ask a member of staff.
You can find out more about the Friends and Family Test and take a look at the monthly results at www.england.nhs.uk/fft You can also watch this animation:
Care Quality Commission
You can share your views of care from our organisation directly with the Care Quality Commission, which regulates our services.
Share your good or not so good experiences of care with the Care Quality Commission so it can help improve standards locally and nationally.
Click here to give feedback on care.
Complaints
Sometimes we don’t get things quite right.
Whenever that happens we want to know what went wrong so we can put things right and make sure it doesn’t happen again.
If you do need to tell us about something that’s gone wrong please visit our complaints page here where we explain what you need to do step by step.
Get in touch
If you would like to find out more about how you can get involved in sharing your experiences just drop an email to engage@shsc.nhs.uk and one of the team will get back to you as soon as they can.