Need Help in a Crisis?

What to do in an emergency

If you are already using our services, and your condition deteriorates or you have any concerns, contact your care coordinator. If they are not available, ask to speak to the duty worker or team. If your service is closed, mental health support is available from the Out of Hours Team which can be accessed via the Trust’s Single Point of Access (SPA) for Adult Community Mental Health Services (0114) 2263636.

If you do not receive any of our services and are concerned about your physical or mental health or that of someone you care for, your GP should be the first person you contact. 

If you are unsure what to do, you can call 111, a 24-hour helpline run by trained professionals.


At some point, people will need to get help because of an accident or a medical emergency.

Planning ahead and understanding what your options are in an emergency will help you get the best care as quickly as possible.

Your options in an emergency include:

Calling 999

Only dial 999 in a critical or life-threatening situation, for example, if someone has:

  • loss of consciousness
  • acute confused state and fits that are not stopping
  • persistent, severe chest pain
  • breathing difficulties
  • severe bleeding that can’t be stopped

Accident and Emergency (A&E) departments

Major A&E departments are usually open 24 hours a day, every day of the year. A&E departments have access to specialists and specialist investigations. The treatment you receive will depend on your clinical need.

If you don’t know whether your situation is an emergency, or you don’t think it is but don’t know where to access appropriate help then one of the following services may be more suitable.

NHS 111

Call 111 when it is not an emergency but you need medical help fast.

GP surgery

For illnesses that are not life-threatening, contact your GP surgery. Outside of normal surgery hours, you can still phone your GP, but you will usually be directed to an out-of-hours service. During out-of-hours periods you can also call NHS 111.

Read more about what to do in an emergency on the NHS Choices website.


If you are suicidal and want to talk in confidence The Samaritans can be contacted on (0114) 2767277 or 116 123 or you can email jo@samaritans.org.

Alternatively click on www.nhs.uk/livewell/mentalhealth/pages/helplines.aspx for a directory of help lines.

For help for people under the age of 18, please contact Sheffield Childrens’ Hospital NHS Foundation Trust: https://www.sheffieldchildrens.nhs.uk/our-services/camhs/