Need Help in a Crisis?

What to do in an emergency

If you are already using our services, and your condition deteriorates or you have any concerns, contact your care coordinator. If they are not available, ask to speak to the duty worker or team. If your service is closed, mental health support is available from the Out of Hours Team which can be accessed via the Trust’s Single Point of Access (SPA) for Adult Community Mental Health Services (0114) 2263636.

It may be helpful to refer to your care plan, which should have details of who to contact in a crisis, or contact your named care coordinator or worker (that is the main person who is currently helping you).

Support is available from the Sheffield Helpline on 0808 801 0440 for anyone in Sheffield affected by mental health issues.  It is staffed 24 hours a day, 7 days a week. Calls from landlines are free. If you call from a mobile your provider may charge you and the call might appear on your bill.

f you prefer not to use the telephone, you can contact the Out of Hours Team via e-mail at: OOH.Duty@shsc.nhs.uk.  Please note this e-mail address is only monitored during the out of hours operating times (i.e. Monday to Friday 8pm to 8am and at weekends) and does not provide an emergency/blue light response. The inbox is not monitored between 8am and 8pm Monday to Friday.  Should you need to contact anyone via email during this time please email SPA_AdultMentalHealth@shsc.nhs.uk

If you do not receive any of our services and are concerned about your physical or mental health or that of someone you care for, your GP should be the first person you contact. 

If you are unsure what to do, you can call 111, a 24-hour helpline run by trained professionals.


At some point, people will need to get help because of an accident or a medical emergency.

Planning ahead and understanding what your options are in an emergency will help you get the best care as quickly as possible.

Your options in an emergency include:

Calling 999

Only dial 999 in a critical or life-threatening situation, for example, if someone has:

  • loss of consciousness
  • acute confused state and fits that are not stopping
  • persistent, severe chest pain
  • breathing difficulties
  • severe bleeding that can’t be stopped

Accident and Emergency (A&E) departments

Major A&E departments are usually open 24 hours a day, every day of the year. A&E departments have access to specialists and specialist investigations. The treatment you receive will depend on your clinical need.

If you don’t know whether your situation is an emergency, or you don’t think it is but don’t know where to access appropriate help then one of the following services may be more suitable.

NHS 111

Call 111 when it is not an emergency but you need medical help fast.

GP surgery

For illnesses that are not life-threatening, contact your GP surgery. Outside of normal surgery hours, you can still phone your GP, but you will usually be directed to an out-of-hours service. During out-of-hours periods you can also call NHS 111.

Read more about what to do in an emergency on the NHS Choices website.


If you are suicidal and want to talk in confidence The Samaritans can be contacted on (0114) 2767277 or 116 123 or you can email jo@samaritans.org.

Alternatively click on www.nhs.uk/livewell/mentalhealth/pages/helplines.aspx for a directory of help lines.

For help for people under the age of 18, please contact Sheffield Childrens’ Hospital NHS Foundation Trust: https://www.sheffieldchildrens.nhs.uk/our-services/camhs/