Within Working Hours (Monday To Friday, 9am to 5pm)
Are you currently under the care of one of the Sheffield Health and Social Care Teams?
Contact the mental health professional assigned to your care. If they are not available, ask to speak to the duty worker or team.
Note: depending upon the service you are receiving, help may be available at other times. If this is the case, the service will provide you with details.
Contact your GP practice
If you do not know the number for your GP practice, you can find this in the telephone directory, or by phoning NHS 111
Outside Working Hours (Evenings and Weekends)
Support is available from the Sheffield Helpline on 0808 801 0440 for anyone in Sheffield affected by mental health issues. It is staffed 24 hours a day, 7 days a week. Calls from landlines are free. If you call from a mobile your provider may charge you and the call might appear on your bill.
Support is also available from the Out of Hours Team which can be accessed via the Single Point of Access for Adult Community Mental Health Services on (0114) 2263636.
If you prefer not to use the telephone, you can contact the Out of Hours Team via e-mail at: OOH.Duty@shsc.nhs.uk. Please note this e-mail address is only monitored during the out of hours operating times (i.e. Monday to Friday 8pm to 8am and at weekends) and does not provide an emergency/blue light response. The inbox is not monitored between 8am and 8pm Monday to Friday. Should you need to contact anyone via email during this time please email SPA_AdultMentalHealth@shsc.nhs.uk
Support and advice is also available from your GP (out of hours the GP Collaborative), NHS 111 and the NHS Walk In Centre
The out of hours GP service can be contacted by phoning the number you would usually use to contact your GP. A GP or clinician will advise you over the telephone, or arrange an urgent appointment or home visit.
NHS 111 can offer advice and is available 24 hours a day, 365 days a year. You can phone them on 111.
NHS 111 will ask for some basic information, including details of any medication you may be taking. If you’re calling on behalf of someone else, you’ll need to provide this information on their behalf. They will assess the problem and advise on the best course of action which may be to see a health professional, such as your GP. If the problem is very serious, they can help access the ambulance service.
What to do in an Emergency
In the event of an emergency situation or if you or someone else is in immediate risk of serious harm or injury:
- Contact the Emergency Services by dialling 999 and stating which service you require.
- The Accident & Emergency department at the Northern General Hospital is open 24 hours a day every day of the year.
If you are suicidal and want to talk in confidence The Samaritans can be contacted on (0114) 2767277 or 116 123, or you can email firstname.lastname@example.org.
Alternatively click on www.nhs.uk/livewell/mentalhealth/pages/helplines.aspx for a directory of help lines.
Other helpful information
Let’s Talk Directory
A guide to emotional wellbeing and mental health services for children and young people in Sheffield.
Sheffield Mental Health Guide
The Sheffield Mental Health Guide is an excellent resource for anyone experiencing mental health difficulties, or for voluntary/paid workers or carers, or anyone else wanting information about mental health services in Sheffield.