Need Help?

The first point of contact for anybody who is concerned about their health is their own GP. The majority of people who use our services are referred to us by their GP.

Many of our services are classed as ‘secondary care’ which means people have been referred to us from primary care (that is the first point of contact you have with the NHS when you have a health problem).

Many people’s health problems can be treated by their GP or at a primary care level, but secondary care services help those people with more severe health problems or those who need more in-depth support.

Some of our services offer self-referral and these include:

  • Sheffield Improving Access to Psychological Therapies (IAPT) Service – offers free psychological support for people experiencing mild to moderate depression, anxiety or stress. IAPT offers a wide range of support including courses, online support, employment advice and one to one therapy. You can find out more about the service and how to access support here
  • Sheffield Treatment and Recovery Team (START) – offers support and treatment with substance misuse problems including alcohol, opiates (eg, heroin, morphine, methadone) and non-opiates (all drugs other than opiate based drugs). The service run a Juice Clinic for people experiencing problems with steroid use and a SPICE clinic for people experiencing problems with Novel Psychoactive Substances (or what were formerly known as ‘legal highs’). You can self-refer to any of their services by telephone or by dropping in during opening hours. START also provide advice and support to family and friends of those with substance misuse problems. 

In crisis

If you currently receive a service from our Trust, then make contact with the team that provides you with care and treatment as soon as you can.

It may be helpful to refer to your care plan, which should have details of who to contact in a crisis, or contact your named care coordinator or worker (that is the main person who is currently helping you).

Support is available from the Sheffield Helpline on 0808 801 0440 for anyone in Sheffield affected by mental health issues.  It is staffed 24 hours a day, 7 days a week. Calls from landlines are free. If you call from a mobile your provider may charge you and the call might appear on your bill.

If you prefer not to use the telephone, you can contact the Out of Hours Team via e-mail at:  Please note this e-mail address is only monitored during the out of hours operating times (i.e. Monday to Friday 8pm to 8am and at weekends) and does not provide an emergency/blue light response. The inbox is not monitored between 8am and 8pm Monday to Friday.  Should you need to contact anyone via email during this time please email

If you do not receive any of our services and are concerned about your physical or mental health or that of someone you care for, your GP should be the first person you contact. Or view our information on what to do in an emergency.

If you are unsure what to do, you can call 111, a 24-hour helpline run by trained professionals.

NHS 111 will ask for some basic information, including details of any medication you may be taking.  If you’re calling on behalf of someone else, you’ll need to provide this information on their behalf.  They will assess the problem and advise on the best course of action which may be to see a health professional, such as your GP.  If the problem is very serious, they can help access the ambulance service. 

For help for people under the age of 18, please contact Sheffield Childrens’ Hospital NHS Foundation Trust:

Other helpful information

Let’s Talk Directory

A guide to emotional wellbeing and mental health services for children and young people in Sheffield.

Sheffield Mental Health Guide

The Sheffield Mental Health Guide is an excellent resource for anyone experiencing mental health difficulties, or for voluntary/paid workers or carers, or anyone else wanting information about mental health services in Sheffield.