The Workplace Wellbeing NHS Staff Counselling Service offers a range of services to address staff wellbeing issues in health and social care organisations. This includes staff counselling and group facilitation.
Our services are only available to those organisations who have agreed contracts with us. Please note that we have different agreements with different health care organisations. If in doubt about what services are currently available within your organisation please contact us.
Currently, we have agreements to provide WWB services to the following organisations:
- Sheffield Health and Social Care NHS Foundation Trust;
- NHS Sheffield Clinical Commissioning Group;
- Sheffield Children’s Hospital NHS Foundation Trust;
- Sheffield Teaching Hospitals NHS Foundation Trust;
- Yorkshire and the Humber Postgraduate Deanery.
We are a free, confidential service for NHS staff working within the NHS organisations listed above. You can contact us on (0114) 2261810 (Monday to Friday 9am-4.45pm; there is a voicemail service outside of office hours).
Our range of services reflect a key principle that staff wellbeing should be addressed not only at an individual level but also at group and organisational level.
We provide regular feedback to organisations about work-related issues which affect their staff.
We are careful to protect the identities of individuals and consider it important that senior management is aware of relevant issues, so that they can consider how to address them.
All of our psychological therapies staff are registered practitioners with the UK Council for Psychotherapy (UKCP), British Association of Counselling and Psychotherapy (BACP) or British Psychological Society (BPS) or meet the requirements of registration. We work with staff city-wide across organisations.
We offer a highly valued and supportive service for health and social care staff.
Our strengths lie with:
- helping people to perform effectively in the workplace, to stay at work or to support return to work;
- our staff who are all professionally qualified practitioners;
- our knowledge of the NHS, we are an established service;
- confidential support, facilitating trust, used by staff across all professional groups;
- regular feedback to organisations about work-related issues which affect their staff, raising awareness of issues, so that senior managers can consider how best to address them;
- raising awareness of hotspots and issues;
- helping to influence policy and practice.
A fundamental principle of counselling is that it should be confidential. There are some exceptional situations when confidentiality cannot be guaranteed and these will be explained at your first session, but otherwise counselling takes place under strict conditions of confidentiality and nothing you discuss will be disclosed.
It is rare for an exception to be made to the keeping of confidentiality. This would only happen if your counsellor is concerned that you or another person is in danger of serious harm, or if the counsellor would be liable to civil or criminal court procedures if the information were not disclosed.
We will disclose information only after serious and careful consideration and would hope to do so with your permission. Only in rare and extreme situations would we disclose information without your permission. Any disclosures would be made with care and sensitivity and strictly on a need to know basis. Exceptions to the keeping of confidentiality would be risk of suicide, self-harm, harm to others and child protection.
All records and files are kept private and confidential.
Neither your manager nor anyone else will be told you have used the service.
We do not routinely contact GPs. We require the name and address of your GP to allow us to fulfil our duty of care should medical support ever be necessary.
How can we help?
We aim to help NHS Trusts to actively address the wellbeing of their staff in their day to day practices by offering:
- Staff Counselling;
- Couple Counselling;
- Post-Trauma Support;
- Training Sessions on Staff Wellbeing Issues;
- Advice for Managers on Staff Wellbeing Issues.
Counselling to any staff who may be experiencing personal or work difficulties. These may include:
- worry, unhappiness, difficulty in sleeping;
- relationship difficulties;
- distressing events;
- finding it hard to returning to work after illness or other breaks from work;
- stress at home or in your job;
- bereavement or loss;
- issues of bullying, harrassment and conflict.
A chance for you and your partner to see a couples counsellor together to look at issues that affect your relationship. Only one of you needs to work for the NHS to access this service.
Consultation for Groups and Individuals
Support after a traumatic or serious incident. Advice to managers about general sources of stress in staff and specific issues (for example, supporting staff, managing conflict).
One-day workshops on coping with stress run in conjunction with your organisation.
Confidentiality is an integral aspect of our service. We know it is essential for this service that the identities of all those using it are kept confidential and that staff know and trust this.
For Frequently Asked Questions about our services please click here: Workplace Wellbeing FAQ.
How do you access our services?
We are a self-referral service. Your manager will not be able to refer you – or discover from us whether you are or have been using our service.
Please contact us if you would like to make an appointment to see a staff counsellor, or if you would like one of our team to meet with you and your colleagues, or if you would like to make use of one of our other services.
Please contact us if you would like to make an appointment to see a staff counsellor or if you would like to make use of one of our other services.
30 Wilkinson Street
Tel: (0114) 2261810
Fax: (0114) 2261811
Mon – Fri 9.00am – 4.45pm
There is a voicemail service outside of office hours
Please click here for a map.
Giving us feedback
We welcome your feedback on our services as part of continuing to monitor and improve the quality of our services.
Please feed back to a member of staff about any aspect of our services. We also ask you to complete evaluation and feedback questionnaires as part of using our services. We ask for your permission to do this, and these are treated as confidential. Any findings collated are anonymised and will not be used to identify particular individuals.
Our information leaflets
We produce information leaflets and booklets which provide further information about specific areas of support.
These include the information sheets:
- Guidelines for Managers Supporting Staff after Traumatic Incidents.
- Personal Reactions to Traumatic Events;
These are available upon request to health and social care staff. Please contact our service reception.