What to do in a crisis

If the person you are caring for is approaching a crisis you could first

  • Seek advice and support from their GP. (If you do not know the number, you can find this in the telephone directory or by phoning NHS 111 by dialling 111) or,
  • If appropriate contact the team they are under the care of, at Sheffield Health and Social Care Trust.

If it is an emergency where the person’s physical health is at risk, or if you or someone else is in immediate risk of serious harm or injury:

  • Contact the Emergency Services by dialling 999 and stating which service you require.
  • The Accident & Emergency Department at the Northern General Hospital is open 24 hours a day, every day of the year.

Out of Hours

Support is available from the Sheffield Helpline on 0808 801 0440 for anyone in Sheffield affected by mental health issues.  It is staffed 24 hours a day, 7 days a week. Calls from landlines are free. If you call from a mobile your provider may charge you and the call might appear on your bill.

Support is also available from the Out of Hours Team which can be accessed via the Trust’s Single Point of Access (SPA) for Adult Community Mental Health Services (0114) 2263636.

If you prefer not to use the telephone, you can contact the Out of Hours Team via e-mail at: OOH.Duty@shsc.nhs.uk.  Please note this e-mail address is only monitored during the out of hours operating times (i.e. Monday to Friday 8pm to 8am and at weekends) and does not provide an emergency/blue light response. The inbox is not monitored between 8am and 8pm Monday to Friday.  Should you need to contact anyone via email during this time please email SPA_AdultMentalHealth@shsc.nhs.uk

Support and advice is also available from your GP (out of hours the GP Collaborative), NHS 111 and the NHS Walk In Centre.

Please see the leaflet Mental Health Crisis