Quality Improvement

We are constantly looking at ways to improve the quality of care provided to local communities.  We are implementing a demanding transformation programme in our in-patient and community mental health services to improve the quality of care and ensure that care is provided as close to home as possible.

We are investing in a wide-scale quality improvement programme to encourage innovation, improvement and best value approaches, starting at the grass roots of the organisation.  Early feedback shows that this is proving successful with front line staff leading positive change in the way we care for service users and run the organisation.

Our Quality Improvement and Assurance Strategy

Our Quality Improvement and Assurance Strategy is how we aim to provide the highest quality mental health and community care in England for our service users and reflects our core values.

Our focus is on delivering continuous quality improvements and our strategy recognises that each team will develop plans to improve quality alongside a number of Trustwide improvement priorities and a smaller number of Transformation Programmes.

To assure us of our performance we have refreshed our governance from team governance to Board.  In addition, we are developing a peer review process that will have a strong focus on expertise by experience being at its heart.

Our aim to is create a culture of continuous quality improvement, where safeguarding and improving care is everyone’s responsibility.

What we want to achieve:

  • To provide excellent services that deliver a positive experience and promote recovery.
  • To put the needs of the people who use our services, their families and carers, first.
  • To be a centre of excellence and best practice within five years.
  • To embed the principles of a learning organisation at all levels.
  • To define how we understand quality of care through the use of clear outcome measures.

We can only achieve our aims by continuing to work in genuine partnership with service users and carers.  We will ensure our approach is person-centred and respectful of everyone we work with.  We will deliver services that actively support service user aims and goals rather than the needs of services or organisations.  We believe in a recovery model of hope, optimism and co-production and will deliver services that actively promote this.

Read our Quality Improvement and Assurance Strategy.

Quality Accounts

Each year the Trust publishes a Quality Account as part of its Annual Report.  Quality Accounts let the public see how the Trust is committed to continuous quality improvement within the services it provides.  Quality improvement objectives are set by the Trust each year and the Quality Account details the progress made on the objectives for the previous year and describes the objectives for the year ahead.

This year’s Quality Report 2018-19.

For the previous year’s Quality Accounts go to the publications page.

If you have any questions about any quality improvements or the Quality Accounts contact Tania Baxter (Head of Clinical Governance) on 0114 226 3279 or email Tania Baxter.

How quality is assessed

An assessment of the quality of the services provided by SHSC is undertaken periodically by the Care Quality Commission (CQC). The CQC is the health and social care regulator for England. Its main activities are:

  • Registration of health and social care providers to make sure they are meeting essential common quality standards;
  • Monitoring and inspection of all health and adult social care;
  • Using their enforcement powers, such as fines and public warnings or closures, if standards are not being met;
  • Improving health and social care services by undertaking regular reviews of how well services are doing and special reviews on areas or services where there are particular concerns about quality;
  • Reporting the outcomes of our work so that people who use services have information about the quality of their local health and adult social care services. This helps those who arrange and provide services to see where improvement is needed and learn from each other about what works best.

In November 2016 the CQC carried out a planned review of our Trust.  Click here to see the results of this review.

View SHSC’s certificate of CQC registration: CQC Registration Certificate.

Compliance with CQC’s Essential Standards of Quality and Safety is monitored by SHSC’s Integrated Governance Department. Integrated Governance is a system for improving and safeguarding the quality of the services we provide for our service users and their carers. For more information about the declaration or integrated governance within the Trust contact the Integrated Governance Team on (0114) 2263279.

For compliance declarations of other regulations please visit SHSC’s Compliance Statements page.