Patient-Led Assessments of the Care Environment (PLACE)

Patient Led Assessment of the Care Environment (PLACE) is a national self-assessment process for assessing the quality of the hospital environment.  PLACE applies to all hospitals delivering NHS-funded care, only excluding very small units (of fewer than 10 beds) that provide home-like accommodation (although it is voluntary and not a requirement).  PLACE covers cleanliness, food and hydration, privacy, dignity and wellbeing, and condition, appearance and maintenance.  It focuses on the care environment and does not consider clinical care provision or staff behaviours.  It only extends to areas accessible to patients and the public.

Patients undertake an important role in carrying out the assessments (patients in this context includes relatives, visitors, advocates, members of the public and other patient representatives e.g. Healthwatch, patient governors).  At least 50% of each assessment team must be patients.  The other 50% are Trust representatives e.g. senior nurses; control of infection staff, hotel services managers, estates managers or other key senior staff.  Both patient and staff representatives are trained in the assessment process and each Trust has a nominated co-ordinator for the whole process, which takes place annually.

The Health & Social Care Information Centre (HSCIC) set national assessment periods; these vary each year but are in the spring.

All hospitals that participate in PLACE are required to publish their PLACE results (following analysis by HSCIC) and also to publish a short local improvement plan indicating how they intend to use the PLACE report to drive improvements.

Following the PLACE visit earlier this year, the Trust devised an Action Plan to address the issues identified.  The Trust’s PLACE Action Plan for 2017 has been approved by the Executive Directors’ Group.

PLACE Results 2017

PLACE Action Plan 2017