Care Quality Commission Inspection

We are delighted to report that the latest inspection report on our Trust from the Care Quality Commission, the independent regulator of health and social care in England, has rated us as Good overall.

Four months ago a team from the Care Quality Commission (CQC) visited us to carry out an inspection. During the announced inspection in November 2016, the CQC team visited 28 wards, teams and clinics and spoke to staff, service users, relatives and carers, attended meetings and joined care professionals for home visits and clinic appointments.

They have now published their findings which are available at: www.cqc.org.uk/directory/TAH

The latest report shows that we have made significant progress since the last inspection in 2014 but also shows us that there is still important work to do.

In summary:

  • Our overall rating has changed from Requires Improvement to Good
  • Eight of our ten of our core services are now rated as Good
  • All our services were Good or Outstanding in the caring and responsive categories
  • The effective and responsive domains overall have moved from Requires Improvement to Good since the last inspection
  • However, we know we still have more work to do and we are committed to working closely with staff, service users and partners to bring about further improvements.

Chief Executive Kevan Taylor said: “We are all delighted that the Trust is now rated as Good overall as it reflects the significant progress made since the last inspection two years ago.  I am very proud of the way that everyone involved in the Trust – staff, service users, carers, volunteers and Governors – have worked together to bring about this improvement.  It is a testament to all their hard work and dedication.

“I am very proud that the inspectors noted our ‘excellent patient and public involvement’ and our ‘commitment to social inclusion’.  It is one of our key ambitions to continuously improve our approach to working with service users and learning from their experience of care.

“I am also delighted that the inspectors found that our staff treat service users and carers with compassion and respect.  These are two of our core values which help to drive our continued efforts to provide high quality care to our service users, their carers and families and the communities we serve.  The report also recognised that staff were ‘professional, caring and supportive’ of service users and their carers in all the services they visited.  It is very pleasing to see the commitment and compassion of our staff recognised by the inspectors.

“Eight out of ten of our core services are now rated as Good overall and all our services are Good or Outstanding in the caring and responsive categories.  However, while there is much to be proud of in the inspection reports, we know we still have more work to do.  We know that there are areas where we can do better and we are committed to making further improvements.  We take service user safety very seriously and we have already taken a number of actions in respect of the report’s recommendations.

“We all remain, as always, committed to providing high quality health and social care services.  We believe we are providing a good standard of care but we know we both can and need to make further improvements.  We will use the inspection reports to further drive our quality improvement work forward.

“I would like to take this opportunity to thank all our staff, service users, carers, volunteers, Governors and partners for their support and commitment.  We will continue to work closely with them to bring about further improvements.”