Gender Identity Service

The service is based at the Michael Carlisle Centre but is registered with the Care Quality Commission at Trust Headquarters, Fulwood House.

The service is for people with concerns about their gender identity. We offer assessment, advice or help with gender transition.

The service eligibility and selection criteria is available here: Gender Identity Service.

Find out more about Porterbrook Clinic here.

Operating hours

Monday 8.15am-5pm

Tuesday to Friday 9am-5pm

How is the service accessed?

Referrals are accepted from any commissioned NHS healthcare professional or provider.  We will routinely liaise with the registered GP concerning the ongoing needs of service users.

As of the 28 October 2016, the current longest wait for people still on the list from receipt of referral to assessment is 77 weeks. The average waiting time currently is 71 weeks if you are able to accept the first appointment offered by the service.

Please note that there are ongoing changes to the service following increased investment via NHS England to help the service meet increasing demand. We are hopeful that the wait that you experience for the service will be significantly less than that given above. The clinic is still in the process of recruiting new staff so it will take a while for these changes to come into effect.


If you cancel two consecutive appointments, or a number of intermittent appointments, or fail to attend an appointment, we will not offer any further appointments.  This is in order to address our long waiting times and time wasted by unfilled appointments, which could be offered to other patients.

Frequently Asked Questions

Please click here to read our Frequently Asked Questions.

Information for GPs

The NHS England circular on primary care responsibilities in relation to the prescribing and monitoring of hormone therapy for patients undergoing or having undergone Gender Dysphoria treatments is available here.

The guidelines below constitute a collaborative care protocol for patients undergoing gender transition.  These guidelines have been developed following release of a national (UK) standards of care document by a interdisciplinary committee (RCPsychCR181).  These guidelines ensure good care between the tertiary care service for gender dysphoria and patients in primary care.

Trans women collaborative care protocol

Trans men collaborative care protocol

Contact details

Gender Identity Service Michael Carlisle Centre 75 Osborne Road Sheffield S11 9BF

Tel: (0114) 2716671

Fax: (0114) 2718693

Email the service

Business and Performance Manager: Katie Roe